At Frenso, we value transparency and customer satisfaction. Please review our policies to ensure a smooth shopping experience.

Shipping Policy
Processing Time: Orders are processed within 3 business days. Custom or handmade items may take longer.
Shipping Time: Delivery times vary based on location and shipping method. Estimated delivery: 3 to 7 business days.
Shipping Costs: Calculated at checkout. Free shipping may be available on select items.
Tracking Information: Once shipped, you will receive a tracking number via email.
Return & Refund Policy
Eligibility: Returns accepted within 30 days of delivery. Items must be unused, in original packaging.
Non-Returnable Items: Custom-made or final sale items are non-refundable.
Refund Process: Once we receive and inspect the returned item, refunds will be processed within 2 days.
Return Shipping: Customers are responsible for return shipping costs unless the item is defective or incorrect.
Damage & Replacement Policy
If your item arrives damaged or defective, contact us within 30 days with photos, and we’ll arrange a replacement or refund.
Cancellation Policy
Orders can be canceled within 10 hours of purchase. After this, cancellations may not be possible if processing has begun.
Privacy Policy
We respect your privacy and ensure that your personal information is secure. We do not share or sell your data.
For any questions, please contact us at frenso@info.com Thank you for shopping with Frenso!